# Synchronization Configuration
Settings in the Synchronization section of the CRM Configuration screen. Controls the shared background synchronisation process used by every link to an external system (MS Exchange, LegalSense, Aderant, and similar integrations), and the CSV file-drop synchronisation folders.
# Configuration Reference
# Interval
How often the background sync process runs for every configured external-system link.
- Format:
HH:mm:ss - Default:
00:00:20
# MaxNumberOfRecords
Maximum number of records processed by the synchronisation service in one batch.
- Allowed values: a positive number
- Default:
30
# ReSyncFailedRecordsAfterXDays
A record whose synchronisation failed is retried again after this many days.
- Allowed values: a number of days, or
0to disable retrying - Default:
7
# ShowExportFailedDateInSynchronizableRecordWindow
Shows the export-failed date on the record's synchronisation window.
- Allowed values:
true,false - Default:
false
# DirOutput
Folder where CSV synchronisation output files are written, relative to the application's install folder.
- Allowed values: a folder path
- Default:
..\Sync\Output
# DirInput
Folder where CSV synchronisation input files are picked up from, relative to the application's install folder.
- Allowed values: a folder path
- Default:
..\Sync\Input
# DirComplete
Folder where successfully processed CSV synchronisation files are moved to, relative to the application's install folder.
- Allowed values: a folder path
- Default:
..\Sync\Complete
# DirError
Folder where CSV synchronisation files that failed to process are moved to, relative to the application's install folder.
- Allowed values: a folder path
- Default:
..\Sync\Error
# DirectoryInterval
How often, in milliseconds, the CSV synchronisation folders are checked for new files.
- Allowed values: a number of milliseconds
- Default:
500
# Delimiter
Field delimiter character used in CSV synchronisation files.
- Allowed values: a single character
- Default:
,
# Quote
Quote character used in CSV synchronisation files.
- Allowed values: a single character
- Default:
"
# LineFeed
Placeholder text used in a CSV synchronisation file to represent a line break within a field value.
- Allowed values: a text placeholder
- Default:
#CRLF#
# OutlookFaxPrefix
Prefix added in front of a fax number when it is synchronised to Outlook.
- Allowed values: a text prefix
- Default: empty
# OutlookSyncInternalInformation
Synchronises internal-only information (not just the fields normally shared with a contact's own Outlook entry).
- Allowed values:
true,false - Default:
false
# OutlookSyncBirthDate
Synchronises a person's birth date to Outlook.
- Allowed values:
true,false - Default:
false
# OutlookShowFolderSpecification
Shows the Outlook folder specification on a synchronised record.
- Allowed values:
true,false - Default:
false
# Applications
Names of external-system applications currently registered with the synchronisation service. Not edited directly — each integration module registers its own application name when its synchronisation is enabled.
- Allowed values: one or more application names
- Default: none